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Ron Ashkenas, co-author of The GE Work-Out and The Boundaryless Organization recently blogged about the trouble we create in business and government by rewarding failure.This mirrors the “seven reasons why people don’t do what we want them to”.
1. No Expectations
When we fail to set expectations of what we want someone to do, how can we complain when a person doesn’t do it right? No expectations lead to failure. So set clear and specific expectations and we will eliminate the degree of failure.
When we fail to set expectations of what we want someone to do, how can we complain when a person doesn’t do it right? No expectations lead to failure. So set clear and specific expectations and we will eliminate the degree of failure.
2. No Feedback
When we fail to give feedback to an individual after setting the expectations we are doing them a disservice but not letting them know how they are doing. Have they met, exceeded or not reached the expectations set. Give people feedback – positive and constructive -.and you’ll see progress happen right away.
When we fail to give feedback to an individual after setting the expectations we are doing them a disservice but not letting them know how they are doing. Have they met, exceeded or not reached the expectations set. Give people feedback – positive and constructive -.and you’ll see progress happen right away.
3. No Training
If we don’t educate and train our people on the knowledge and skills needed to do the job properly then we must take responsibility for any failure. Education changes from within and training changes from without and both lead to success.
If we don’t educate and train our people on the knowledge and skills needed to do the job properly then we must take responsibility for any failure. Education changes from within and training changes from without and both lead to success.
4. No Resources
Without the tools, the equipment, the monies, and the right people to make things happen nothing really can happen. If the only tool in town is a hammer everything begins to look like a nail. Give people the resources and they’ll perform miracles.
Without the tools, the equipment, the monies, and the right people to make things happen nothing really can happen. If the only tool in town is a hammer everything begins to look like a nail. Give people the resources and they’ll perform miracles.
5. Reward Wrong
Like Ron Ashkenas shared on the financial crisis, sometimes we reward the wrong things by not holding people accountable for results and rewarding behaviors we don’t want. Define the right behaviors and results and reward them.
Like Ron Ashkenas shared on the financial crisis, sometimes we reward the wrong things by not holding people accountable for results and rewarding behaviors we don’t want. Define the right behaviors and results and reward them.
6. Punish Right
Sometimes we punish people when they do the right things simply by minimizing what they do or making light of high performers so they look bad in front of others. Set the right expectations and recognize people who reach them so they become role models for success.
Sometimes we punish people when they do the right things simply by minimizing what they do or making light of high performers so they look bad in front of others. Set the right expectations and recognize people who reach them so they become role models for success.
7. Ignore Either
Unfortunately, we most often ignore the great and not so great things going on in the workplace. Never lose out on the opportunity to recognize what people are doing well and coach people who just may be off track to get back on board.
Unfortunately, we most often ignore the great and not so great things going on in the workplace. Never lose out on the opportunity to recognize what people are doing well and coach people who just may be off track to get back on board.
Let’s focus on our strengths and manage our weaknesses the right way and not by rewarding failure.
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